Email & retention marketing · Klaviyo · Bend, Oregon
Email and SMS that earn the next order.
We build and run the Klaviyo flows, campaigns and SMS that turn first-time buyers into regulars. Written and designed in your brand's voice, measured in revenue.
What's included
The whole lifecycle, handled.
Ads buy the first order. Retention earns the second, third and tenth, using the list you already own instead of paying for the same customer twice.
Flows that run while you sleep
Welcome, browse and cart abandonment, post-purchase, replenishment, winback, VIP and sunset flows, built and tested in Klaviyo.
Campaigns with a calendar
Weekly email and SMS planned around launches, promos and your inventory, so nothing goes out last minute.
Signup forms and list growth
Pop-ups and quizzes that grow the list without cheapening the brand. Zero-party data you can segment on.
Copy and design in your voice
Subject lines, preview text, layouts and templates that look and sound like your brand, not a template.
Deliverability and list health
Domain setup, warming, suppression and engagement segments that keep you in the inbox.
Reporting in plain English
Monthly numbers on flow revenue, revenue per recipient and repeat purchase rate, plus what we're changing next.
How to work with us
Start small. Keep going if it works.
Every engagement starts with an audit, so you see the plan and the numbers before you commit to more.
Retention Audit
- Full review of Klaviyo flows, campaigns, signup forms and list health
- Revenue-per-recipient benchmarks against your category
- Prioritized fix list with estimated revenue impact
- 100% credited toward a Sprint or retainer
Lifecycle Sprint
- Rebuild capture and onboarding flows
- Post-purchase, winback and promo calendar
- Conversion passes on key Shopify pages
- KPI dashboard and playbook your team keeps
Retention Retainer
- Weekly campaigns: email and SMS, written and designed
- Ongoing flow testing and optimization
- Promo planning and revenue forecasting
- Monthly strategy call and report
- Scaled to your store's monthly revenue
Platforms
Klaviyo first. Shopify always.
Klaviyo and Shopify are our home base. We also audit and migrate brands off Attentive, Mailchimp, Omnisend and Postscript, and we know the extra rules for regulated categories like hemp, CBD and supplements.
Do you offer email marketing in Bend, Oregon?
Yes. PICK is based in Bend and works with Central Oregon brands in person. Most of our retention clients are DTC brands across the US, and we work with them remotely.
How big does my list need to be?
Retention pays off fastest once you have steady orders and a few thousand subscribers. Earlier than that, we start with signup forms and a welcome flow so the list grows right from day one.
Can you migrate us from Attentive or Mailchimp?
Yes. We rebuild your flows in Klaviyo, move your subscribers and consent records, and run both platforms side by side until the numbers match.
What does it cost?
Audits are $1,250, Lifecycle Sprints start at $4,500, and monthly retainers start at $4,000, scaled to your store's revenue. See pricing.
Your best customers are already on your list.
Book a free 15-minute discovery call, or skip ahead and book the $1,250 retention audit.